Key Responsibilities

• Responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way.
• Determine and define project scope and objectives.
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
• Develop and manage a detailed project schedule and work plan using Microsoft Project.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Measure project performance to identify areas for improvement.
• Works in close collaboration with the director of professional services department in providing leadership, direction, and guidance to staff and managing operational activities to achieve the department’s long and short range goals and business objectives.
• Develops and maintains services catalog describing the offerings of IT services and participates in the development of service level agreements for the delivery of those services.
• Directs professional services staff members working on projects to assess and improve company’s operation and resolve client issues. Makes recommendations for technical improvements to business processes.