Key Responsibilities

• Plan, manage, and oversee multiple parallel projects, ensuring timely and cost-effectivedelivery.
• Determine and define project scope, objectives, and key deliverables aligned withbusiness goals.
• Create and manage detailed project schedules and work plans using Microsoft Project orsimilar tools.
• Allocate project resources efficiently and ensure effective utilization of dedicated teamsworking on client work orders.
• Lead end-to-end project flow—from requirement gathering, analysis, and planning todevelopment, testing, deployment, and delivery.
• Continuously track project progress, manage risks and roadblocks, and ensurestakeholder visibility at all stages.
• Provide consistent project updates to internal and external stakeholders, includingstrategy, adjustments, and progress reports.
• Measure and evaluate project performance, identifying areas for optimization andcontinuous improvement.

Technical Leadership

• Leverage technical expertise, particularly in backend technologies (.NET), to provideguidance during project planning, solution design, and implementation.
• Collaborate with technical teams to assess feasibility, define technical requirements, andrecommend improvements in processes and systems.
• Review technical challenges and support teams in resolving client issues andimplementing enhancements.

Operational & Process Management

• Work closely with the Director of Professional Services to set departmental goals and alignoperational activities with organizational objectives.
• Develop, maintain, and enhance IT service catalogs and contribute to the creation ofService Level Agreements (SLAs).
• Ensure structured documentation practices for all projects and maintain accurate and up-to-date project records.
• Keep all project management SOPs current, updating or creating new SOPs as needed tosupport organizational growth and process maturity.
• Manage Professional Services staff during project execution and guide them towardeffective delivery and client satisfaction.
• Strong project management skills with experience managing cross-functional teams.
• Excellent knowledge of project management methodologies, tools, frameworks, and bestpractices.
• Solid understanding of backend technologies, especially Microsoft .NET (mandatory).
• Ability to work independently, exercise sound judgment, and maintain professionalismunder pressure.
• Strong interpersonal, leadership, and communication skills with the capacity to engagewith technical and non-technical stakeholders.
• Ability to analyze complex problems, evaluate solutions, and drive data-backed decision-making.